The following content is translated from Chinese source by machine translation without post-editing.
On May 4th and 5th, the founders and general managers of European translation companies met in the small town of Chania, Crete, Greece to learn and discuss the problems encountered in the operation of the translation company. Seek common development.
TalkingChina Translation, as the only participating company from China, also spoke actively at the meeting. The conference was divided into two themes, the “Customer Experience” and the “Mission and Vision” (Mission and Vision). Ms. Su Yang, the managing director of TalkingChina Translation, mainly participated in the discussion of the second topic, and also guestly discussed the first topic. In the customer experience discussion, Ms. Su shared the understanding and specific practices of TalkingChina Translation Company in the two different concepts of customer experience and customer service. Customer service is the objective behavior (from we do) from the perspective of the translation company as a service provider, and the customer experience is how they feel from the customer's perspective. Each company has its own. The practice of improving the customer experience, sometimes a bad customer service, if through good and timely communication, resolve customer complaints, understand the pain points of customers, can be transformed into a new service point or an opportunity to improve service quality, but promoted Improved customer experience.
In the topic discussion of "Mission and Vision", the main topic is to discuss the "operational leverage" of the translation company, "merger and acquisition", "leadership and management". Many of these cases are thought-provoking. Many translation companies in Europe have a long history. Enterprises in the past 20 or 30 years abound. In the course of business, most of them are technically ahead of their Chinese counterparts, such as technical tools. The use of machine translation and automation, but at the same time they have a lot of confusion. In the easy group discussion, everyone talks freely, learns from each other and gains a lot. Ms. Su, who was translated by TalkingChina Translation, also shared her experience and lessons in business.
Translation services or language services play a vital role in the internationalization and localization of enterprises. Translation companies should also have a broader international perspective, and often communicate with their foreign counterparts. The exchange of ideas, and a better understanding of the international needs of customers have greatly helped. As a representative of China's outstanding translation company, TalkingChina Translation shows the Chinese translation company's demeanor on the stage of the international language service industry.
